FAQ's

What happens after I place my order?

Once your order is placed, our team begins order production. This can take up to 4 weeks at this time. All orders are hand made. Materials are purchased by us in bulk every two weeks from our suppliers. Once the materials arrive, we begin order customization. Once your order is completed, we package up your order,  and it is taken to our shipping Partner for delivery.

 

Can I change my order after it is placed?

No. Once your order is placed, we order the materials needed to complete your order. All sales are final. We are not responsible for customer errors.

 

Will I get updates along the way? 

Unfortunately, we do not send personalized updates except for the shipment confirmation that includes the tracking link. Our order fulfillment system will send out an update via email when your order has shipped out and is on its way to you. You will be able to track your order through the link provided in the shipping confirmation email.

 

Can I get my order faster than the posted production time?

The current processing and delivery times can change at any time. We post all updates on our Policies page. We offer priority shipping prices which will prioritize your order for shipment.